Mountain View Medical Centre focuses on connecting with patients where they’re at

Revelstoke’s new medical centre is using innovative methods to allow patients to connect online, and is participating in drop-in clinic for students at Revelstoke Secondary School.

Meg Pratt-Johnson and Dr. Lora Cruise at the new Mountain View Medical Centre in the old Mountain View School building. Photo: Melissa Jameson/Revelstoke Mountaineer

The building that houses Mountain View Medical Centre may be old, but the technology the clinic is using to engage with its patients is anything but. Housed inside the historic 1914 Mountain View School, the medical centre is using innovative methods to allow patients to book appointments online 24/7, the ability to sign up for email correspondence and view test results online. Gareth Jones, who owns the building and the medical centre, said it’s about creating an approach that looks at the patient’s perspective.

“How can we make it as easy as possible, and as effective as possible for the patient? And as efficient as possible for physicians,” said Jones.

Jones said the intent of the online systems available are in no way meant to replace the need for face to face interaction between a physician and patient. Rather it’s a way for people with already very busy lives to have an easier and quicker option available. So far data is showing a majority of patients coming the clinic are signing up for the electronic service offered, although people are still able to pick up the phone and call the medical centre if they prefer.

“Most people really do enjoy and benefit from online. It’s easy and that’s what it’s designed to be,” said Jones.

Mountain View Medical Centre’s Dr. Lora Cruise has a passion for youth mental health.

Mountain View Medical Centre’s only physician, Dr. Lora Cruise said so far the response to the clinic has been excellent, and on some days has been almost overwhelming. Although Cruise is a family doctor, she has a passion for youth mental health, stemming from her time working as a doctor in Ontario where she spent nine years running a large interdisciplinary office practice.

“In that area there were a lot of young people, a lot of mental health, a lot of substance abuse and because even resources in a big city are super strapped we had to learn to to do as much on the ground work as possible,” she said.

Cruise is one of three local practitioners participating in a weekly drop-in clinic at Revelstoke Secondary School, intended to help break down barriers for youth to access health care. Cruise, who rotates the weekly schedule with Dr. Kimberly Veale of Selkirk Medical Clinic and public health nurse Kelsey Croxall, said she is also seeing youth and parents coming into the clinic after being referred by the school.

One of Cruise’s goals is to create a team with multiple care resources, saying there are a lot of resources for youth and mental health care available in town but they are not necessarily linked.

“Offering wrap around care is really rewarding,” she said.

Correction: This story first appeared in the April/May print issue of Revelstoke Mountaineer Magazine. In a typo in the second to last paragraph, the intended word “linked” was inadvertently printed as “liked,” which changed the meaning of the sentence. We regret the error.